Shipping policy

Shipping Policy

Processing time

Orders are processed within 1-3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Estimated delivery is 5-11 business days after processing, depending on your country. These are estimates, not guarantees. Delays can happen with carriers and customs, especially in November and December. We recommend ordering early for gifts.

Tracking

When your order ships, you will receive an email with a tracking number. Tracking can take 2-3 days to update after dispatch.

Customs, duties and taxes

Depending on your country, your parcel may be subject to import VAT, customs duties or handling fees charged by the carrier or customs. These are the customer’s responsibility unless stated at checkout.

Wrong address

Please check your address at checkout. If a parcel is returned because of an incorrect address, we can re-send it once you cover the shipping cost.

Lost or damaged parcels

If your parcel is lost or arrives damaged, email us at [your email] with your order number (and photos if damaged). We will send a replacement or refund you.